As part of efforts at improving service delivery in line with the Service Reflective Tariff (SRT) regime in the electricity supply industry, BEDC Electricity Plc (BEDC) has begun a major network clean up exercise which entailed mass disconnection of illegal consumers and those with other infractions that could hinder its smooth operation.
The network clean-up which started recently with a mass disconnection in Government Reservation Area (GRA) and Boundary road in Benin city, Edo state saw the company’s team comprising; business unit and service centre officers in these locations, combing the network for illegalities, while also interacting with customers to identify the problems being experienced as a feedback for service improvement, with a view to resolving such complaints/issues to enable legitimate customers continue to enjoy improved service.
Prior to the commencement of the network clean up, BEDC had started a massive customer reach-out programme through direct communication with customers by field representatives, POS-Agents, Call Centre representatives aiming to provide to the customer’s individual debt rescheduling solutions based on the Debt Rescheduling Scheme.